Municipal Infrastructure Programme I+II
Four year management contract for water utilities

CLIENT State Committee of Water Economy of the RA Ministry of Territorial Administration
FINANCING Kreditanstalt für Wiederaufbau
DURATION 2009–2016


decon international GmbH and its partners assumed responsibility for the management, operation and maintenance services related to the water and wastewater facilities and infrastructure of three Armenian water utilities over a period of four years. The services were carried out in the supply areas of Lori Water and Sewerage CJSC, Shirak Water and Sewerage CJSC and Nor Akunq CJSC.

The overall objective of the Management Contract was to restructure and improve the performance of the three water and wastewater utilities in particular with regard to technical, financial, commercial and HR functions. The project area covered 5 urban and 60 rural settlements with approximately 324,000 inhabitants.


  • Management, O&M services, restructuring and performance
    improvement with regard to technical, financial, commercial
    and HR functions
  • General management: designing and implementing MIS;
    Human resources management and staff optimisation
  • Commercial management: development and implementation
    of customer surveys and update of the customer data base,
    inventory, cost recovering tariff system, improving
    billing & collection etc.; customer awareness and public
    information programme
  • Financial management: design and implementation of a general
    ledger and cost accounting system separating cost accounting service
  • Technical operations: Improving operation and maintenance;
    increasing water supply duration; loss reduction programme